Refund policy

Last updated: May 2026

Nomad Sounds develops and distributes digital products including audio software, virtual instruments, and sample libraries.

Due to the nature of digitally delivered products, all sales are generally considered final once products have been downloaded or activated.

Refund Eligibility

Refunds may be considered only in cases where a product is materially inoperable on a supported system and our support team is unable to resolve the issue within a reasonable timeframe.

To request a refund, customers may be asked to provide:

• Proof of purchase

• System specifications

• Error messages or crash logs

• Screenshots or video demonstrating the issue

• Reasonable troubleshooting cooperation

Non-Refundable Situations

Refunds will generally not be provided for:

• Change of mind

• Compatibility issues with unsupported systems

• User preference regarding product content or sound

• Failure to read product requirements prior to purchase

• Minor bugs or issues that do not substantially impair functionality

• Unauthorized resale, sharing, or transfer of products

Support

Customers experiencing technical issues are encouraged to contact support before requesting a refund. We will make reasonable efforts to assist with installation and compatibility issues on supported systems.

Policy Changes

Nomad Sounds reserves the right to modify this Refund Policy at any time without prior notice.

Contact

Nomad Sounds - FZCO
IFZA, Dubai, United Arab Emirates

For refund or support inquiries, please contact us through our website contact form.